Frequently Asked Questions

Fill out our quote form, call us at (714) 869-7526, or email nathan@full-spectrum-services.com. We'll follow up to learn about your facility and set up a walkthrough so your pricing is based on the real space, not a guess.

Turnaround varies by property and scope, but we reach out promptly after every quote request to discuss your needs and can schedule an on-site walkthrough to finalize pricing.

Request a quote or call us directly. We'll schedule a convenient time to walk your facility, understand your priorities, and put together a tailored plan.

Yes. Quotes and walkthroughs are free, and there's no obligation to sign.

We walk the areas you want cleaned and note the details that affect the work: floor types, restrooms, break rooms, foot traffic, entrances and any trouble spots. We'll also ask about your schedule, how you'd like the crew to get in, and anything that needs special attention. It's the best time to tell us what hasn't worked with past cleaning companies.

After the walkthrough we put together a written proposal and email it to you, usually within a few business days. Larger or multi-site properties can take a little longer, and we'll let you know if that's the case.

Your proposal lists what we'll clean and how often, your pricing and frequency options, what supplies are included, our insurance coverage and the service terms. It arrives by email with a link where you can review everything, choose your options and sign online. A PDF copy is included for your records.

Proposals are valid for 60 days. After that we're happy to update it, and if anything about the space has changed we may schedule a quick second look.

Pricing is based on the size of the space, what's included in the scope, how often we clean, the types of floors and surfaces, and the current condition of the facility. Because every building is different, we price after seeing it rather than quoting a flat rate.

Every account starts with a walkthrough and a cleaning scope built specifically for your property — not a one-size-fits-all checklist.

New commercial clients receive 25% off their first two months of recurring office cleaning. The offer requires a six-month service agreement. Terms and eligibility may apply.

A typical recurring plan covers offices, lobbies, conference rooms, restrooms and break rooms: emptying trash, dusting, vacuuming and mopping, cleaning and sanitizing restrooms, wiping counters and high-touch surfaces, and cleaning entry glass. Your exact list, and how often each task is done, is written into your plan. See Commercial Cleaning.

Unless your plan says otherwise, regular service doesn't include exterior windows, pest control, biohazard cleanup, organizing personal desks, or washing dishes. Specialty work such as carpet extraction or floor refinishing can be added and is quoted separately.

Absolutely. Alongside general janitorial service we offer carpet extraction, floor buffing and polishing, and complete strip-and-wax floor restoration.

We can't guarantee every stain will come out, especially old or set-in ones, but our crews use every tool available for the best possible result. We'll tell you up front if a spot looks unlikely to lift. See Carpet Cleaning.

Stripping removes the old, dull floor finish down to the tile; we then lay down fresh coats of wax for a durable, glossy surface. How often it's needed depends on foot traffic. Busy entrances and corridors may need it more often, and regular buffing between visits stretches the time between strips. See Strip & Wax.

Yes. We clean interior glass, partitions, entry doors and ground-level exterior windows. You can book a one-time cleaning or a monthly or quarterly plan at a discounted rate. See Window Cleaning.

Yes. We handle move-in and move-out cleanings for tenant changes, deep cleans, and post-renovation cleanups. One-time jobs are scoped and quoted separately from recurring service. See Move-In / Move-Out Cleaning.

Common add-ons include carpet extraction, floor scrubbing, strip and wax, interior and exterior windows, high dusting, detail cleaning, and disinfection and sanitization treatments. You can schedule them one time or on a quarterly or six-month plan, and they're billed separately from your regular service.

Yes — our crews arrive fully equipped with professional-grade cleaning products and equipment. Trash liners and restroom toiletries (paper towels, toilet paper, soap, etc.) can be supplied as well for an additional charge.

Often, yes. We'll fit in urgent requests and extra visits whenever our schedule allows. Additional charges may apply depending on the scope and timing, and we'll confirm the cost before we start.

Yes. We build recurring programs on daily, weekly, biweekly, or monthly schedules — whatever keeps your facility consistently clean without disrupting your operations.

Yes. Most of our commercial cleaning is performed after hours or overnight so your team walks into a clean space and is never interrupted during the workday.

We aim to send the same crew to your building on every visit. A familiar crew learns your space and your priorities, which keeps quality consistent.

During setup we agree on access, such as keys, door codes or alarm instructions, and who to call if there's a problem. Your service days and times are set with your approval.

Just call or email us. We'll adjust your service days or add an extra visit based on availability, and let you know beforehand if the change affects your price.

Please lock away personal, confidential or valuable items. For carpet and floor work, clear boxes, mats and other items from the floor, and make sure the crew can reach water and electricity, such as a janitorial sink or hose bib.

Contact Nathan directly at (714) 869-7526 or nathan@full-spectrum-services.com. You won't go through a call center; you'll reach the person who manages your account. Please let us know within 24 hours of the service so we can take care of it while it's fresh.

Our office is open Monday through Friday, 8:00 AM to 4:00 PM, and we respond to messages as quickly as we can during those hours. Messages sent after hours or on weekends are answered the next business day.

We do routine quality checks, and clients can sign up for a monthly quality check-in email that makes it easy to tell us how things are going. Many of our clients have stayed with us for years because the work doesn't slip after the first month.

Call or email us with what you need. Small adjustments can usually be made right away; anything outside your current scope is quoted separately so there are no surprises on your invoice.

Yes. Send them to us by phone or email and we'll pass them along to your crew before their next visit.

Recurring programs are flexible. Our introductory 25%-off promotion requires a six-month service agreement; standard recurring service terms are discussed during your quote.

Recurring service is invoiced at the beginning of each month for that month's cleaning, with payment due within 30 days of the invoice date.

Payment for one-time jobs, such as carpet cleaning or strip and wax, is due when the work is completed.

We accept ACH or direct deposit, check, Zelle, and credit or debit cards. Card payments include a 4% convenience fee.

Standard recurring service is month to month: either side can cancel with 30 days' written notice. If you signed up with our 25% new-client offer, that agreement runs six months; ending early carries a fee equal to one month of service, and after six months it continues month to month.

Your price is set by the scope in your agreement. If you add areas, tasks or visits, we'll quote the change before it starts.

We provide commercial janitorial service throughout Orange County, Riverside County, and San Bernardino County, plus select cities in southeast Los Angeles County. If you're near the edge of these areas, send us your address and we'll confirm availability.

Offices, property-managed buildings, dental and medical offices, law offices, corporate campuses, government buildings, churches, and more.

Yes. We service multi-location and multi-tenant clients across all three counties with consistent standards at every site.

Yes. We carry general liability insurance, workers' compensation and a theft bond. Coverage details are listed in every proposal, and we can provide a certificate of insurance on request.

Full Spectrum Services is locally owned and has more than 40 years of commercial cleaning experience across Southern California.